Apple launches DIY service in UK and Europe

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Apple launches DIY service in UK and Europe

Those brave enough to attempt to fix their iPhone or Mac with Apple tools can now do so in the UK and parts of Europe.

The service, which was launched in the US last year, will offer detailed instruction manuals and parts for a variety of common repairs, including cracked screens. Apple offers the same tools used by Apple's in-house technicians for purchase or on a seven day loan costing 54.90, though users are free to use any implement they have at their disposal.

While anyone can get access to the DIY service, performing surgery on a smartphone or computer is not for the faint of heart, often requiring careful heating, prying and dealing with myriad tiny screws. The vast majority of users would probably be better off engaging in the skills of a professional.

Apple said it had more than 5,000 authorised repair shops in the world with access to genuine parts, including its own and independents. Many others are available across the UK and Europe using third-party parts.

According to CCS Insight, access to cost-effective repair options and extending software support is crucial for the average consumer keeping their smartphone for 4.2 years.

Those backing the right to repair will applaud the move, but iFixit recently criticised Apple for digitally locking down the use of recycled and unauthorised parts for repair. If you don't use a part bought specifically for a repair with the correct serial number, an iPhone may reject it.

Apple is testing internal changes to its devices to make it easier to repair, even though it doesn't offer parts. The iPhone 14 looked identical on the outside to previous models but internal changes made repairs possible through the back or front of the phone, not just through the screen at the front. It enables a much simpler replacement of the back glass of the phone, which is one of the most common repairs, along with screen and battery replacement.

Apple did not make these changes to the iPhone 14 Pro range, making this only a small step forward this year and some way from the modular, user-repairable ideal demonstrated by the Fairphone.