SINGAPORE: Thai Airways is urgently investigating an incident on board a flight from Singapore to Bangkok, where the cabin crew neglected to collect meal trays prior to landing.
TikTok user praewa panicha posted a video on Friday showing meal trays that had been left uncollected from the foldable tables in one row. A water bottle was seen falling in the video.
Since it was posted, the video has received nearly 7,000 likes and more than 400 comments.
One user commented that it was strange that none of the crew members checked if the tray tables had been stowed, to which Praewa replied that there was no one, even though she pressed the call button.
She posted a second video on Saturday, giving more details about her experience, in which she said the trays were still there when passengers were told to fasten their seat belts.
She said she and her friends were surprised to hear the pilot tell the cabin crew to prepare for landing while the trays were still on the table, and that they had to hold the trays in place to prevent a mess.
She said that they informed a crew member about the uncollected meal trays after the plane came to a complete stop.
She was shocked. He said sorry. Thai Airways said they were aware of the incident in a statement posted on Facebook on Saturday.
Thai Airways won't be complacent in investigating this incident, which may have occurred due to many factors, it wrote.
The company is in the process of investigating to find out the facts. Thai Airways believes that the safety of passengers is of the utmost importance.
The crew of cabins have a checklist to ensure the orderliness of the cabin prior to take off and land, and must comply with international flight safety standards, it said.