SINGAPORE: Travellers who snapped up All Nippon Airways ANA tickets at erroneously discounted prices last week will have their bookings cancelled and refunded fully, the airline said on its websites.
Due to this error, some customers were able to purchase certain tickets at reduced prices from standard rates, and the ANA Vietnam website was temporarily closed to address this issue, the airline said.
This has now been fixed and was related to a technical error in the fare quote system provided by Amadeus, a travel technology provider.
ANA's top priority is customer satisfaction, and we strive to ensure safety and quality in our operations every day. We regret this incident, and deeply apologise to our customers for any inconveniences. The notice went on saying that the ANA would cancel and refund the tickets sold at the wrong prices.
ANA will cancel and fully refund all itineraries for the flights that were erroneously processed. The airline said it will notify each customer affected by the error.
We sincerely apologise for the inconvenience, and thank you for your cooperation in communication with us. The airline said affected customers do not have to take any additional steps.
The highly discounted round-trip tickets were for flights from Jakarta to several locations in North America and the Caribbean with stopovers Tokyo.
They were purchased for a few hundred dollars significantly less than the $110,000 the U.S. typically pays for such tickets.
At least half a day, the discounted fares were available.