SINGAPORE: Singapore Airlines SIA will not proceed with using paper boxes for food on medium- and long-haul flights for now in light of the feedback from its trial earlier this year, the airline said on Thursday. Some said the move made SIA appear cheap and that it was a cost-cutting measure.
Some of our customers share their feedback regarding the serviceware, as do members of the public. We have taken that on board, a spokeswoman for the airline said in response to CNA's questions.
We have also received operational feedback on the trial and noted that we may need to improve the design of the box. The spokeswoman said the airline had determined not to proceed with this new serviceware for now SIA already uses paper boxes for food on short-haul flights under three-and-a-half hours.