Delta Air Lines has settled a class-action lawsuit filed by passengers upset by flight cancelations during the coronavirus pandemic.
The lawsuit alleges that the airline breached its carriage contracts during the beginning months of the pandemic.
Delta Air Lines refused to provide passengers with cash refunds, instead providing them with travel credit for future travel plans on flights that the airline canceled between March 1, 2020 and April 2021.
While the plaintiffs received ticket credits, they were argued that they should have received cash refunds in accordance with the ticket agreement. The lawsuit accused Delta of not delivering refunds in a timely manner.
For refunds, customers must meet the criteria to be eligible, according to the settlement.
Passengers must have requested refunds through the Delta reservation system before departing, and passengers must have received flight credits instead.
The settlement conditions that the flight credit granted for the canceled flight must not have been used as of Jan. 13-2023 must not have been used.
Delta will give eligible passengers a cash refund on the original ticket price, plus 7% interest on the original ticket price, or will issue a ticket credit that matches the unused credit plus the 7% interest.
No refunds will be issued until the Supreme Court's final approval of the settlement in a hearing scheduled for Oct. 5, the suit says.