Ola CEO and Comedian Spar in Public Over Customer Service Issues
The public feud between Ola CEO Bhavish Aggarwal and stand-up comedian Kunal Kamra shows no signs of abating. The latest exchange began with Aggarwal sharing a video of Diwali celebrations at an Ola showroom, his first post in 15 days. Kamra, known for his outspoken criticism of Ola Electric's after-sales service, responded by challenging Aggarwal to show footage of Ola's service centers instead.
This latest comment adds to Kamra's ongoing campaign highlighting customer complaints against Ola. Since early October, he has actively shared and reshared complaints from frustrated Ola Electric customers, keeping the pressure on the company and its CEO.
The dispute began when Kamra posted an image of Ola Electric scooters parked at a dealership, allegedly awaiting repairs. This post resonated with many Ola customers who voiced similar frustrations about delayed repairs and inadequate after-sales support.
Aggarwal responded by accusing Kamra of being paid to discredit Ola and challenged him to work at an Ola service center for a day. This aggressive response drew backlash on social media, with many users criticizing the CEO's refusal to directly address customer complaints.
Kamra has since used his platform to keep the spotlight on Ola's service issues. He recently "accepted" Aggarwal's sarcastic job offer, outlining an action plan for Ola, including a 7-day repair commitment and compensation for delays. He has also tagged government officials, urging them to address the grievances of Ola customers.
Kamra's posts have drawn attention to Ola's customer service practices and generated widespread discussion online, as customers continue to share stories of long waits and unresolved complaints.
Ola Electric claims it has a strong system in place to address customer issues. In response to a Show Cause Notice from the Central Consumer Protection Authority (CCPA), Ola reported that it had resolved 99.1% of the 10,644 complaints it received via the CCPA. However, this claim is now being investigated by the Department of Consumer Affairs, which plans to reach out to customers to verify their satisfaction with Ola's service.
The outcome of this investigation could have significant implications for Ola's reputation and customer confidence.