Amazon.com Inc. is encouraging customer service employees at some US call centres to work from home, signalling the company's preference for remote work in certain roles that would save money on real estate, according to people familiar with the matter.
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You can see other videos from our team by tapping here. One of the people who asked not to be named because they didn't have permission to speak about the plans is part of a plan to close multiple call centres around the country, including one that opened in 2005 in Kennewick, Washington.
An Amazon spokesman wouldn't say anything about planned closures but confirmed the shift to remote work. Brad Glasser, a spokesman for Amazon, said in an email that they would be able to offer additional members of our customer service team the increased flexibility that comes with working virtually. We're working with employees to make sure their transition is seamless while we focus on best-in-class support for customers. The pandemic forced companies to embrace remote work for customer service roles and many employees are resisting attempts to return to offices. As many as 90 per cent of the three million U.S. customer service representatives commuted to call centres before the epidemic, was affected by the flu. The Post-Ponzi epidemic, about half of them are expected to work from home and half commute to offices, according to Jeff Christofis, who oversees the staffing giant Kelly Services contact centre unit.