Chick-fil-A is opening a new kind of drive-thru experience.
The fast food chain said last week that it is testing an express drive-thru lane for customers who order ahead on the Chick-fil-A app.
Chick-fil-A s Drive-Thru Express is being tested at 60 restaurants nationwide and could expand to more restaurants next year, according to a press release.
To use the express lane at a participating restaurant, customers just have to select the restaurant on the Chick-fil-A app and select Drive-Thru Express as the destination before placing an order.
After they arrive at the restaurant, customers should follow the signs to the express lane, scan a QR code in the express lane and pull forward to receive their order, the press release said.
Chick-fil-A said its new drive-thru lane could be the quickest and easiest way to order and pick up a meal. Jonathan Lassiter, a senior integration leader on Chick-fil A's service and hospitality team, said in a statement that the express drive-thru lane is a game-changer for our busy customers and Team Members.
The brief wait to get your order taken is the lengthiest part of the drive-thru ordering process, according to Lassiter. The express lane cuts down ordering and payment time, giving customers access to greater speed, ease and convenience when they want it most. According to the press release, the chain has found that wait times have decreased significantly for customers who use the express drive-thru lane.
Despite the innovation, Chick-fil-A said customers can continue to order in traditional ways at the drive-thru or inside the restaurant.