After its Big Billion Days sale ended up, Flipkart has been criticised on social media for cancelling orders indiscriminately. Some netizens are saying that the company has blocked their accounts.
Netizens shared screenshots of their cancelled orders on social media. Some people have said they are waiting for a refund, but some have been refunded. Some netizens have said their orders were shipped days ago, but have not yet been delivered.
At the time of writing this article, Twitter users have taken up arms against the company, making it one of the top trends at the time of publication.
Three days into the festive sales, Flipkart and Amazon, which also rolled out its Christmas sale on the same day, moved to the top of the Google Play charts.
Over 1 billion customer visits and 35 million app downloads were recorded in the run-up to the Big Billion Days sale, according to Flipkart. The platform sold 3 sarees and 2 kurtis every second, and there were 4 million first-time customers this time. It said premium mobile phones costing Rs 20,000 and upwards of 50 per cent of the total mobiles sold.
According to a report by RedSeer, e-commerce sites Flipkart, Amazon, Meesho, Nykaa, Ajio and Myntra clocked sales of $3.5 billion in the first four days. RedSeer projected sales of $5.9 billion in the first wave of festive sales.
However, not all went without some hiccups. A user ordered a laptop on Flipkart but received packs of Ghadi detergent instead, while another ordered a drone from Meesho but received potatoes. An Amazon customer ordered an Apple Watch but received a Noise watch instead.
Flipkart is gearing up for its Big Dussehra Sale 2022 that starts on October 5 and ends on October 8. Like BBD, this sale will roll out discounts and offers on its products.