A new lawsuit filed against Chick-fil-A alleges that the company deceived customers by promising low-cost delivery fees, while raising the price of items ordered for delivery.
The lead plaintiffs in the lawsuit, Susan Ukpere and Aneisha Pittman alleged that the company imposed low delivery charges on its customers in addition to the hidden delivery fees represented in its app and on its website, according to a complaint filed in the Southern District Court for the United States of New York.
Representatives for Chick-fil-A have not heeded FOX Business' request for comment.
According to the complaint, the company promises customers via its website and mobile app that it has low-price delivery that is usually in the amount of $2.99 or $3.99. However, the company allegedly marked food prices for delivery orders by 25% to 30%, making Chick-fil A's promise of low-cost delivery patently false, according to the suit.
According to the complaint, ordering 30 - count chicken nuggets for delivery would cost about $5 to $6 more than if it was ordered in-store or picked up online, according to the complaint form.
Chick-fil A omits and conceals material facts about the Chick-fil-A delivery service, never informing consumers in any disclosure, at any time, that the use of the delivery service leads to a substantial increase in food prices, the complaint reads.
By unfairly obscuring its true delivery costs, Chick-fil-A gains customers by unfairly obscuring its true delivery costs and misleading consumers against competitors who fairly disclose their delivery charges, according to the lawsuit.
The customers are now seeking injunctive relief, injunctive relief and damages along with court interest, costs and attorney fees for Chick-fil - A's allegedly unlawful practices.