Home security firm Ring had significant outages with several of its app functions on Wednesday, sparking a flurry of concerns from customers.
Some users took to social media to speculate that the company might have been hacked, but Ring told FOX Business that it knows what caused the issue and can confirm that a security breach did not occur.
Ring was not hacked, a Ring spokeswoman said in a statement. Some customers' ability to log into their Ring accounts was temporarily disabled due to a backend system error during a routine system update. This issue has been resolved. Hundreds of customers were frustrated on Twitter during the afternoon outage, and the company responded to them directly, and the company responded to them on Twitter.
Why have you locked me out of your account and forced me to create a new account to view my Ring Camera activity? One user sent a message to the company. Has it been hacked? Some users were unable to load the Ring app, citing major problems on Ring.com and for live calls, according to a status alert issued by the company. While multiple systems were down, the company said at the time that products and services that don't require the Ring app to function should work normally. After the system was restored, some customers took to social media to express gratitude for the fix.
The Ring customer and the Miami realtor Thomas Bichi said that there were "outages" in large companies.