Eurostar App Delay Raises Concerns for UK Travellers
Eurostar's CEO, Gwendoline Cazenave, has announced that the app designed to streamline border checks for UK travellers crossing the Channel will not be ready in time for the European Union's planned implementation of the Entry Exit System (EES) in October. This delay has raised concerns about potential long queues for UK travellers at EU border terminals.
Under the EES scheme, non-EU citizens will be required to register fingerprints and a photo upon entry to the EU, replacing traditional passport stamping procedures. The app, developed by the EU, was intended to enable passengers to complete this registration process remotely, thereby reducing congestion and long queues at border terminals.
However, with the app's delayed readiness, Eurostar is preparing for border checks to be conducted at stations. Plans are underway to install more than 49 kiosks at St Pancras station to facilitate these checks. Ms. Cazenave emphasized the importance of ensuring a smooth customer flow at stations and expressed hope that the EU would deploy the app soon.
The Port of Dover is also anticipated to face significant queue problems due to limited space and the volume of vehicles it handles. Concerns have been raised about potential delays, prompting calls for further delays in implementing the EES IT system.
Despite the challenges, Eurostar has witnessed a recovery in passenger numbers, with figures returning to pre-pandemic levels by the end of last year. Anticipating up to two million passengers during the Paris Olympics and Paralympics this summer, Eurostar has forged partnerships with various Olympic teams.
Eurostar remains confident in its unique service, offering direct transportation to city centers without extra charges for luggage and seat reservations. Additionally, there is growing demand for sustainable travel options, further boosting Eurostar's appeal.