The report by the Victorian casino regulator casts a critical eye on Crown Melbourne, pointing out several warning signs and areas that require attention as the casino works towards maintaining its license. The document, prepared by a Special Manager over a two-year period, outlines various issues within the casino's operations, particularly focusing on governance shortcomings and cultural challenges.
The report commends certain aspects of Crown Melbourne's efforts, such as responsiveness to oversight from the board. However, it also notes occasional lapses in transparency and accountability at both executive and lower management levels. Employee feedback indicates that not all managers consistently demonstrate desired behaviors, highlighting the need for improved leadership practices within the organization.
One of the key concerns raised in the report is the perception of barriers to speaking up among employees, indicating a need for a more open and supportive organizational culture. Additionally, the report emphasizes the importance of focusing on harm minimization efforts rather than solely prioritizing anti-money laundering activities, suggesting a need for a more holistic approach to addressing risks associated with the business activity of the casino.
While the report acknowledges the progress made in laying the foundations for cultural reform at Crown Melbourne, it also underscores the significant challenges that lie ahead in sustaining these changes. The need for ongoing improvement in transparency, accountability, and management commitment is highlighted, emphasizing the importance of driving positive transformation across the entire workforce. Ultimately, the report emphasizes the importance of recognizing the potential harm caused by the business activity of a casino and the critical need for continuous vigilance and improvement in addressing related risks and challenges.