Qantas App Glitch Exposes Passenger Information
Qantas has apologized for a technical glitch in its app that allowed some customers to view the details of other passengers, including names, upcoming flight plans, and frequent flyer points. The airline assures customers that the issue was not a cyber security incident but rather a technology problem potentially related to recent system changes.
The glitch, which emerged on Wednesday morning, allowed "some" frequent flyers to access the travel information of other customers. This included details such as names, upcoming flight details, and points balances. However, Qantas emphasizes that no further personal or financial information was shared, and customers could not transfer or use the points of other users. Additionally, there is no indication that any customers traveled with incorrect boarding passes.
The airline is still investigating the extent of the issue. One passenger reported seeing another customer's name and boarding pass on their app, while another observed multiple sets of details upon repeatedly opening and closing the app. This incident has raised concerns about privacy and data security among Qantas customers.
Qantas has sincerely apologized for the inconvenience caused and assures customers that the issue has been resolved. The airline is committed to protecting customer information and is taking steps to prevent similar incidents from occurring in the future.