A Trailblazing Leader at Japan Airlines
Mitsuko Tottori's journey to the presidency of Japan Airlines (JAL) is one of resilience and determination. As the first woman and former flight attendant to hold this position, she embodies a new era for the company.
Her leadership philosophy is deeply rooted in her belief that empowering employees and fostering open communication are key to success. This approach stems from her own experience as a flight attendant, where she witnessed firsthand the challenges faced by women in the industry.
Tottori's career began in 1985 when she joined Toa Domestic Airlines, which later merged with JAL. For three decades, she served as a flight attendant on both domestic and international routes, always prioritizing customer service.
In 2020, she was appointed head of the cabin crew department, overseeing 8,000 flight attendants. This period coincided with the COVID-19 pandemic, posing unprecedented challenges. Tottori navigated these difficulties with empathy and resourcefulness, ensuring the well-being of her colleagues while maintaining JAL's commitment to society.
Now, as president, Tottori is committed to creating an environment where all employees can thrive. Drawing on her own experiences, she aims to empower and support female employees, demonstrating that even someone like her can reach the highest levels of leadership.
Tottori's leadership is a testament to her dedication to both her employees and the company. She is a role model for women in the aviation industry and a symbol of JAL's commitment to progress and inclusivity.