Jaci Armstrong, a visually impaired individual, depends on her guide dog, Bess, to help her move around Sydney with her young child. Having utilized guide dogs for about 20 years, Armstrong emphasizes the crucial role her guide dogs play in enabling her to live a fulfilling life.
Although legislation in New South Wales dictates that Bess has the right to accompany Ms Armstrong in any public space or vehicle, they often encounter reluctance and refusal from rideshare drivers. Armstrong expresses the importance of drivers understanding their obligations and the law in accommodating guide dogs and their handlers.
The challenges faced by Armstrong and Bess with rideshare and taxi services have led to instances of frustration, anger, and emotional distress for Armstrong, sometimes resulting in tears on the roadside. Despite some positive experiences, she remains skeptical about the ease of hailing transportation on the streets and allocates extra time in her plans due to the potential difficulties in securing a ride.