Renting car agency top J.D. scores highest score

The rental car agency of which a service to pick up customers to get their cars had the highest score on J.D. The win comes amid one of the most challenging years in the industry as prices have risen with a shortage of cars as the number of renters continues its slow drive toward pre-pandemic levels as the prices have collapsed with a shortage of vehicles.

Enterprise received a score of 861 out of a possible 1,000, while the industry average came in at 830, a drop of 11 points compared to last year.

Even when customers are aware of the macroeconomic challenges, their personal experiences quickly outweigh economic theory and the result is lower customer satisfaction, J.D. Michael Taylor, power intelligence leader, said last night on Power's travel intelligence.

National and Alamo Both scored above average scores.

Avis, Hertz, Budget, Dollar and Thrifty were all ranked below average in the study which surveyed 4,279 commercial and leisure airport locations between September 2020 and August 2021.