Lufthansa CEO apologises for travel chaos as demand surges

BERLIN Reuters- Lufthansa Chief Executive Carsten Spohr apologised to its employees and customers on Tuesday for travel chaos caused by labour shortages, as demand soared during the summer due to the lifting of COVID 19 restrictions.

During the coronaviruses epidemic, airlines around the world had slashed jobs and other costs and found themselves in a quandary as demand returned.

Spohr said in a letter to staff seen by Reuters that we certainly made mistakes while saving our company and more than 100,000 jobs over the past two years.

Did we go too far in cutting costs here and there, under the pressure of more than 10 billion euro $10.6 billion in pandemic-related losses? He added that as well.

The company is recruiting new staff, including thousands of employees in Europe, but the efforts won't bear fruit in winter, Spohr said.

A comeback for the superjumbo will be announced on Monday, as the German flag carrier said it would also fly the double-decker Airbus A380 from summer 2023, joining other carriers in announcing a comeback for the superjumbo, due to soaring demand and delays in aircraft orders.