I-T dept. takes proactive measures to deal with irregular traffic

Income Tax department said software provider Infosys is taking proactive measures to deal with the irregular traffic on the portal as taxpayers face issues in accessing the e-filing portal.

It has been noticed that taxpayers are facing issues with access to the ITD e-filing portal. As reported by Infosys they have observed irregular traffic on the portal, for which proactive measures are being taken, the I-T department tweeted.

The gov.in, launched on June 7, 2021, had a bumpy start with taxpayers and professionals reporting glitches and difficulties in its functioning. In 2019 Infosys was given the contract to develop the portal.

The portal was facing some snags on the first anniversary of its launch, and many users complained that they were unable to log into the portal, while some complained of the malfunctioning of the search function.

The government has paid around 164.5 billion for Infosys to build the new income tax e-filing portal.