OneDios app helps brands reach customers
New Delhi, January 14, ANI Target Media OneDios, an aggregator platform for customer service requests, raised USD 1.2 million in a funding round led by Indian Angel Network IAN LetsVenture, Bhanu Chopra Founder, Rategain Akash Bhansali, Haldiram Group and another large family office from Delhi.
The Delhi based startup, founded in 2019, aims to double the size of its product portfolio with the help of the newly raised investment. The company wants to hire the best-in-class tech talent and experts for its growth.
OneDios intends to strengthen its presence in the consumer electronics service sector and expand its portfolio to other categories like home appliances, kitchen appliances, and gadgets.
Nitin Chawla founded OneDios with the intent of providing brands and end consumers with a seamless experience in raising any request. Customers depend on the brands' call centers or customer care support or websites to raise a service request or complaint. OneDios was born to provide convenience and tackle issues like call dropping, waiting in IVR queues for extended periods of time, and repeating the same information to different call center executives, amongst others.
The platform has built proprietary AI ML models to register customers' requests and provide a single gateway to reach multiple brands. OneDios allows the brands to get multiple customer service repair requests, thus reducing the burden on call centers, as it aligns with its philosophy of Brands First. It helps the companies serve clients better and reduces the cost of call centers across sectors.
Customers can register a service complaint in less than 60 seconds with OneDios, while repeat requests take less than 30 seconds. They can also upload their product invoices and warranty cards on the app.
Nitin Chawla, Founder, OneDios, said that they've been working on two core problems - reducing the call center and service costs for brands and giving the customers a single gateway to service complaint requests. Their brand loyalty and net NPS scores have been improved by allowing customers to respond with an instant response. The platform has 20+ brands and 3,00, 000 customers in 2 years, routes 10000+ requests in a month and the number is increasing. With this funding, we want to increase our team to increase our offerings, thus maximizing the conversion rate across the funnel. OneDios is building India's first brand-centric service aggregation, according to Lead Investor, IAN. Nitin and his team are passionate about the concept, and we are impressed with how they are executing everything. The app solves problems for both consumers and brands. IAN is delighted to partner with them because they see huge potential in their business. Sanjiv Bajaj, MD, and CEO Bajaj Capital and lead investor from LetsVenture Indian Angel Network said I came across OneDios first as an end-user and was impressed with the experience of registering a service request within 30 seconds and quick resolution. We saw huge potential in the business idea of OneDios and the quality of the execution team while evaluating for investment. This is a win-win for everyone and OneDios as the platform has huge potential. Amit Sharma, an IBM alumnus and Avinav Sapra, who is an ex-PwC UK, is one of the core team that I believe will be using this app soon, according to Nitin. The three have an impressive 50 years-plus of professional services experience, making them an effective execution machine.
The story was provided by Target Media.