The Consumers Association of Singapore CASE has received more than 50 complaints against Mdada, a e-commerce firm, between Jan 1 and Jun 30, 2023.
Consumers usually didn't receive their orders within committed delivery times.
Other complaints included incomplete delivery efforts, delays in receiving refunds for non-deliveries and defective or wrong products, CASE President Melvin Yong said in a statement.
Mdada, founded in Singapore in September 2020 by hairstylist Addy Lee, actor-host Pornsak Prajakwit and actress Michelle Chia, describes itself as the fastest-growing and largest livestream commerce multi-channel in Southeast Asia.
The site offers a variety of beauty and lifestyle items, as well as luxury items.
At least four consumers have yet to receive refunds or orders from Mdada until June, he said, despite Mdada's commitment to resolve all outstanding orders by June.
If Mdada cannot meet outstanding orders or if affected consumers no longer want to proceed with their orders due to the extended delay, they should effect the refund expeditiously, he said.
It's unfair for Mdada to hold on to consumers if they are unable to complete the orders. On Wednesday, Mdada said it has progressively paid out refunds for orders out of stock or have experienced inordinate delays in shipments Overseas shipments are being expedited to reach customers as soon as they arrive in Singapore.
Due to manpower shortage, longer processing time is required, the firm said, but promised to ensure communication with customers via WhatsApp to be as painless as possible, with almost immediate answers and updates.
Mdada has contacted CNA for more information.
CASE customers can call their customer service hotline at 6277 - 5100 for assistance.