Building Resilience for Sustainable Growth
Building Resilience for Sustainable Growth" was launched at the annual GCC Conclave held in Bengaluru by Nasscom in collaboration with KPMG in India. The report highlights the growth and challenges faced by India's Global Capability Centre (GCC) ecosystem.
India has around 1600 GCCs, with an addition of one GCC per week.
GCCs are expected to cross 2,000 by the end of the decade and contribute 1-2% of India's GDP.
Talent management, strategic emerging technology adoption, navigating regulations, and de-layering concentration concerns are key challenges for GCCs.
GCCs are leveraging innovative workforce strategies and embracing comprehensive approaches to address talent challenges.
Rapid adoption of emerging technologies is transforming GCCs from transaction-focused centers to innovation hubs.
Navigating regulations is a key concern for GCCs, with transfer pricing being the top regulatory consideration.
Addressing concentration concerns beyond headcount is crucial for GCCs.
Sunil Gopinath, CEO of Rakuten India Enterprises Pvt Ltd, shared how the company's India workforce has grown from 50 to 5,000 in eight years, driven by technology transformation.
Debjani Ghosh, President of Nasscom, emphasized the need for policy changes to attract more global players to establish GCCs in India.
Shalini Pillay, India Leader – Global Capability Centre at KPMG, highlighted the importance of adopting new operating models and navigating a dynamic risk landscape for GCCs.
The report concludes that India has a big opportunity to become the "nerve center" for global business by building on its strong GCC ecosystem.