Budget airline Bonza recently faced allegations that it was seeking financial advice from an advisory firm, with reports suggesting that KordaMentha was involved in providing counsel to one of Bonza's financiers. However, Bonza refuted these claims, stating that KordaMentha had not visited or had access to the airline in any way. The airline also clarified that it was reducing services on certain Queensland routes, such as between Mount Isa and the Gold Coast and Gold Coast to Melbourne, citing a lack of demand as the reason for the changes.
Despite Bonza achieving the best on-time arrival rate in Australia for March, it has been dealing with discontent from passengers, including complaints about flight cancellations and service quality issues. One passenger, Selina Cunningham, expressed disappointment after experiencing flight cancellations and poor customer service, leading to financial losses and frustration. Another member of a Facebook group dedicated to sharing experiences with Bonza, Paul Heaton, highlighted concerns about the airline's practices, echoing sentiments of dissatisfaction and feeling ripped off by the carrier.
In response to the criticism, a Bonza spokeswoman acknowledged customer complaints and stated that the airline was working to improve areas where it fell short, particularly in reducing chat wait times during peak periods. Despite facing challenges, Bonza remained focused on providing alternatives for affected customers, such as moving them to other flights or offering refunds. The airline also confirmed plans to add more flights on certain routes, emphasizing efforts to address customer grievances and enhance service quality.